Corporate system standard accessibility standards for. The accessibility for ontarians with disabilities act 2005 aoda sets out requirements for accessibility. Our commitment contact north contact nord is committed to providing people with disabilities equal access to, and benefit from, our goods and services. What the accessible customer service training must cover. Pdf tags provide a hidden, structured representation of the pdf content that is presented to screen readers. The objective of this policy is to ensure that following finastra companies operating in ontario.
The company will make every reasonable effort to ensure that its policies, practices and. It sets out obligations for certain persons, businesses and other organizations to provide goods or services in a way that. Ontario regulation 42907, the accessibility standards for customer service regulation, has been law since january 2008 and if you are an employer in the private or nonprofit sector, you must comply with this standard by january 1, 2012. The broader public sector, including hospitals, academic colleges and universities schools, municipalities and the provincial government, were required to comply with the accessibility.
Accessibility for ontarians with disabilities act 2005 aoda, and ontario regulation 42907 accessibility standards for customer service. The accessibility standards for customer service regulation ontario regulation 42907, the customer service standard came into effect on january 1, 2008. Barriers keep people with disabilities from fully participating in activities that many of us take for granted. Our customer service policy outlines our commitment to providing quality services in an accessible manner. Pdf accessibility software foxit enterprise automation. In dell s ongoing efforts to strive for accessibility, dell is committed to the principles and goals of the accessibility for ontarians with disabilities act, 2005 act and the regulations supporting this act, including accessibility standards for customer service, ontario regulation 42907. Purpose the company is committed to providing a barrierfree environment for its customers and to providing goods and services in a manner respectful of the dignity and independence of people with disabilities. Accessibility standards for customer service policy purpose landing strip inc. To avoid costly litigation battles and prevent customer experience disasters across industries, complying with digital. Accessibility standards for customer service, ontario. Accessibility standards focus on 5 key areas of daily living. Accessible customer service policy, revised june 2014, v14. This document is provided as a guide to the accessibility standards for customer service which is ontario regulation 42907 under the accessibility for ontarians with disabilities act, 2005 aoda.
Webaim offers a fourweek online course on word, powerpoint, and pdf accessibility. The customer service standard is the first standard to come into effect under the aoda. Pdf documents and forms may be popular, but unfortunately, they are not usable by people with disabilities not unless certain barriers have been removed. June 2012 pupose a standard for customer service the standard has been established under the accessibility for ontarians with disabilities act, 2005 the act to ensure goods and services are. Please verify the latest electronic revision in the qsi system page 4 of 4 10. Multiple sclerosis society of canada policy manual policy. The accessibility standards for customer service, ontario regulation 42907 was enacted on january 1, 2008. This illustrates the importance of accessibility for all digital assets of an organization whether they face the customer or not. Accessibility for ontarians with disabilities act aoda and the accessibility standards for customer service, ontario regulation 42907 scope.
This policy has been developed in accordance with the accessibility standards for customer service, ontario regulation 42907 accessibility for ontarians with disabilities act, 2005 aoda. Appleby, through this policy, establishes and implements practices and procedures consistent with its goal of compliance, as well as its commitment to excellent customer service for all. One of the specific standards that has been developed is the customer service standard. Hr manager on time quality production safely printed copies are not controlled. Learn more about the document accessibility course. Purpose of the accessibility for ontarians with disabilities act. Manitobas new accessibility standard under the accessibility for manitobans act means great customer service for everybody.
Accessibility standards for customer service compliance kit. Accessibility standards are building blocks for making real, measurable and effective changes to accessibility. The accessibility standard for customer service policy policy statement sobeys is committed to providing exceptional and accessible service in accordance with the accessibility for ontarians with disabilities act aoda for its customers and shall use reasonable. I furthermore understand and accept that failure to. Each standard will outline specific requirements and timelines for organizations that have a responsibility to eliminate barriers. The guide is not legal advice and should be read together with the. Accessibility standards for customer service policy purpose the americana resort strives to provide its goods and services in a manner that respects the dignity, independence, integration and equal opportunity of guests with disabilities. Following pdf accessibility standards and guidelines might not seem like a priority, but it should be. The accessibility for ontarians with disabilities act, 2005 aoda was passed by the ontario legislature with the goal of creating standards to improve accessibility across the province. The ontario human rights code as it relates to persons with disabilities. This policy has been established under the act to ensure that we are fully accessible to persons with disabilities and provide a.
This standard details specific requirements for all service providers. Accessibility standards customer service training manual 2015 this is based on accessibility training resources produced by the ministry of community and social services, february 2009. All customers must receive a high level of customer service. In the last several years pdf accessibility standardshave been developed and even embraced to varying extents,giving us more robust choices for how accessiblewe want our files to be. Accessibility for ontarians with disabilities act, 2005.
Although there are many online pdf accessibility checkers such as the pac pdf accessibility checker, to ensure compliance its best to have a professional company help make sure youre complying with wcag guidelines. When people talk about accessible pdf files, they are usually referring to tagged pdf files. Accessibility standards for customer service policy number. Napoleons commitment and strategy to prevent and remove barriers to. Accessible standards for customer service policy ver1. Accessibility standards for customer service policy. The ontario ombudsman will provide training to its staff about the provision of services to persons with disabilities. Purpose the purpose of this policy is to fulfill the requirements set out in regulation 42907 of the accessibility for ontarians with disabilities act, 2005 and to establish a policy for remedy holdings inc. Please refer to the pdf document entitled aoda test your knowledge.
The accessibility standards for customer service apply to the designated public sector organizations on and after january 1, 2010 and to other providers of goods or services on and after january 1, 2012. Select one of the form tools, and then rightclick windows or ctrlclick mac os the form field. It is the first accessibility standard implemented under the accessibility for ontarians with disabilities act, 2005 aoda. This policy is intended to meet the requirements of accessibility standards for customer service, ontario regulation 42907 under the accessibility for ontarians with disabilities act, 2005, and applies to the provision of. This policy specifically addresses accessibility policies and standards specific to external customer service. Accessibility standards for customer service summary of requirements what you need to know the accessibility standards for customer service ontario regulation 42907 came into force on january 1, 2008. The full check tool verifies whether the document conforms to accessibility standards, such as pdfua and wcag 2. We will ensure that our employees are trained on accessible customer service. Accessibility standards for customer service objective ubisoft toronto is committed to meeting its current and ongoing obligations under the accessibility for ontarians with disabilities act, 2005 aoda.
This is not only common courtesy and good customer service it is also the. It does not apply to services provided internally to employees of the newmarket public library. Accessibility standards for customer service finastra. Thats why its essential to make sure that pdf accessibility is a top priority when creating or distributing these documents. In addition to section 508 requirements, hhs has policies, standards, and requirements for electronic documents that include but are not limited to the following. In order to guarantee access to all virginians, any website that is the property of the commonwealth of virginia must fully meet federal and state accessibility law. Aoda customer service standard as it relates to interacting, communicating, and supporting. Accessibility standards policy summary at apple we aim to build honest, respectful, and individual relationships with our customers. The accessibility for ontarians with disabilities act, 2005 aoda is a provincial act with the purpose of developing, implementing and mandating accessibility standards in order to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. Accessibility standards for customer service, ontario regulation 42907, this policy addresses the following. It is the goal of the ontario government to make ontario accessible by 2025.
The regulation requires accessibility standards for customer service if the organization provides goods or services to the public or other third parties. If there is a strong user need to provide a pdf for example for printing the document must still be accessible. Accessibility standards for customer service policy 1 august 22, 20 purpose facility association fa is committed to providing a barrierfree environment for consumers, and to providing our services in a manner that respects the dignity and independence of people with disabilities. Create and verify pdf accessibility, acrobat pro adobe support. Accessibility standards for customer service summary of. The accessibility standards for customer service, ontario regulation 42907, was created under the accessibility for ontarians with disabilities act, 2005 aoda. Web accessibility and hr pdf accessibility and compliance. Accessibility standards for customer jd norman canada. The accessibility for ontarians with disabilities act, 2005 aoda is a law in ontario that allows the government to develop specific standards of accessibility and to enforce them. Adobe acrobat reader dc and adobe acrobat standard dc do not have the complete set of tools needed to create and validate pdf documents for accessibility. In order to help customers with special needs in managing their services online, our website has been modified to meet standards level a of the w3c web content accessibility guidelines wcag 2. Accessibility standards for customer service acknowledgement form i have been provided with, read, understood, and hereby agree to comply with the rexall pharmacy group ltd. Enter a description of the form field in the tooltip field.
You should still make sure the pdf content is available in another format such as. Accessibility standards for customer service policies, practices and procedures sop0486 rev. This regulation is an important step to create a barrierfree and accessible ontario by 2025. Accessibility standards help designers and developers of web content identify and address accessibility issues. The standards require the identification, removal and prevention of barriers for people with disabilities in key areas of daily living. The government of ontario supports the full inclusion of persons with disabilities as set out in the ontario human rights code the code, and the accessibility for ontarians with disabilities act, 2005 the aoda. The pdf specification provides robust support for accessibility. Accessibility standards for customer service policy jd norman canada, ulc c document not controlled if printed document number approver effective date cp076. The accessibility for manitobans act province of manitoba. Accessibility standards for customer service, ontario regulation. This accessibility standards for customer service policy, which. Establishment of policies, practices and procedures 3. Pdf accessibility html should be the default format for all government information.